Troubleshooting
Typical errors in the bot’s own words: what they mean and what to do
18 articles
“API keys do not have the required permissions”The bot accepted the keys, but they are not allowed to trade on the market you need: which permissions to grant on Bybit and where to update the keysThe key was not accepted or is invalidWhat the answers about an invalid API key, a wrong key length and expired API keys mean, and how to update the keys“Insufficient balance”How much money the bot requires when you create a Grid or DCA bot and when a trade is opened, how the 10 percent buffer is counted and what to reduce“Symbol … is already used”Why only one Grid bot, DCA bot or signal trade can run on one trading pair under the same key pair, and how to free the pairThe bot requires One-Way position modeGrid and DCA bots on futures only work in One-Way position mode: how to switch it on Bybit and why the exchange may not let you do it“Position mode changed on the exchange”The bot was running in One-Way and Hedge was switched on at Bybit: why the bot paused, how to bring the mode back and take the bot off pause“You are using … of 500 active orders on the exchange”The limit of 500 active orders per Bybit account: when the bot warns you, when it stops placing orders and how to free up the limitThe bot lost connection to the exchangeWhat happens to orders and positions while the bot cannot see Bybit, what it does once the connection is back and what you should check“PnL mismatch detected”The bot compared its own profit calculation with Bybit data and saw a difference: where it comes from and when it is a reason to worry“The position for this pair was closed on the exchange outside the bot”The bot saw that the position on Bybit is smaller than expected or equal to zero: what it does for Grid, DCA and signal trades and what to check if it was not you“Too many requests”The limit of 30 requests per minute per user: why the bot asks you to wait, why this is not a block and how to avoid hitting the limitThe bot is silent after the channel was connectedThe channel is connected, signals are published, but there are no trades and no notifications: a step-by-step check from the notification bot to the Auto-trade switchThe signal was not recognizedA post in the channel did not become a signal: how it looks to a subscriber, which format rules are broken most often and who can fix itDust on spotAfter a spot trade was closed or a bot was stopped, coins that cannot be sold remain on the account: why this happens and what to do with them“Paused by the system” and “stopped by the system”: the reasonsThe bot went on pause or was stopped without you: what every reason from the message means and which button brings the bot back to workWhat to do in case of a liquidationThe exchange closed the position by force: what the bot reports, how it reconciles the trade, which liquidation protections Grid and DCA have and how to reduce the riskCould not place Stop LossWhich messages arrive when the bot could not place or restore a Stop-Loss, what it does by itself and when you have to place the stop by handExchange refusals during maintenanceWhat the bot does when Bybit does not accept orders during maintenance: the warning in advance, the automatic placement afterwards and what you should check