Account and subscription
Trial, plans, payment, promo codes, auto-renewal, what happens after expiry
12 articles
Trial periodWhen the trial starts, how many bots it includes and what happens after it endsPlans and bot limitHow the plan sets the number of bots running at the same time, which bots take a slot and what happens when the limit is exceededThe Subscription screen in the botWhat the 💳 Subscription screen shows: status, plan, used slots, the history of periods and the buttons for payment, promo code, history and termsHow to pay: SBP, card, crypto, Telegram StarsThe payment wizard step by step: plan, extra bots, period, promo code, payment method — and what to do if the subscription was not activatedPromo codesTwo kinds of promo codes — a discount and a voucher with months, where to enter them, how a promo code from a link works and why a code may be rejectedAuto-renewalHow to turn on automatic subscription renewal by card or SBP, which reminders you get and how to turn it offWhat happens when the subscription endsThe grace period and view-only mode: what the bot keeps doing with open trades, what stops and how to bring everything backPayment history and termsWhere to see the invoices you issued and their statuses, what each status means, where to read the offer and the refund policy and how a refund is madePayment remindersWhich subscription messages the bot sends, when they arrive and what to do after each of themHow to change or delete an exchange botWhat can be changed on an existing exchange bot, how to move to other keys or another market and how to delete a bot without losing tradesUpdating API keysWhen the bot keys need to be replaced, how to send a new pair and which checks the bot runs on entryDeleting your accountHow to stop trading and revoke exchange access on your own, and how to request full data deletion through support