Auto-renewal
Auto-renewal is an automatic payment for the next period from a saved card or via SBP, so that trading is not interrupted. It is switched on with your consent at checkout and can be switched off at any time.
What it is
- It works only for a bank card and SBP: the payment method is stored at the payment provider, Sync never sees the card details.
- A few days before the paid period ends, the price of the same plan and period is charged; a day before the charge you get a reminder with the amount.
- The new period is counted from the end of the current one, not from the day of the charge — paid days are not lost.
- The auto-renewal terms are on the 📄 Terms screen (the auto-renewal section).
Where in the bot
- To turn it on: the payment wizard, the payment-method step — the toggle 🔁 Auto-renewal: off → 🔁 Auto-renewal: on ✅, then payment by card or SBP.
- To turn it off or on again: main menu → 💳 Subscription → ⏹ Disable auto-renewal / 🔁 Enable auto-renewal.
How to set it up
- 💳 Subscription → 💳 Pay / renew, go through the steps up to the payment method (see How to pay).
- Tap 🔁 Auto-renewal: off — the toggle becomes 🔁 Auto-renewal: on ✅, and the screen shows “🔁 Auto-renewal is on.” together with the consent text.
- Choose 💳 Bank card or 🏦 SBP (Faster Payments) and pay.
- After payment you get: “🔁 Auto-renewal enabled: Card •• 1234. The subscription will renew automatically 3 days before the period ends; you will get a reminder a day before the charge. Disable it in «💳 Subscription».” (the number of days is an example, the bot shows its own).
- The 💳 Subscription screen then shows the line “🔁 Auto-renewal: Card •• 1234. Next charge — 19.10.2026.” and the ⏹ Disable auto-renewal button.
To switch it off, tap ⏹ Disable auto-renewal — the bot answers “⏹ Auto-renewal disabled. The subscription stays active until the end of the paid period.” The saved payment method stays: you can switch it back on with 🔁 Enable auto-renewal without paying again.
Example
The subscription is paid until 22.10.2026, auto-renewal is on, the charge happens 3 days before the end. On 18.10 you get: “⏰ Tomorrow (19.10.2026) we will charge the renewal of plan «plan name»: Card •• 1234. If you do not want to renew, disable auto-renewal in «💳 Subscription».” On 19.10 — “✅ Plan «plan name» renewed automatically: Card •• 1234.” The new period runs from 22.10 to 22.11: the days from 19 to 22 October were not lost.
Limits and allowed values
| Parameter | Value |
|---|---|
| Methods with auto-renewal | Bank card, SBP |
| Telegram Stars, cryptocurrency, invoice for a company | No auto-renewal — renew by hand |
| When the charge happens | A few days before the period ends; the exact date is in the “Next charge” line |
| Reminder | A day before the charge |
| If the charge fails | The bot retries; when the attempts run out, auto-renewal stops |
Common mistakes and what the bot says
- “⚠️ Could not charge the renewal of plan «plan name»: Card •• 1234. We will retry later (attempts left: 2). The subscription is active until 22.10.2026.” — check the balance on the card; the bot will try again.
- “🛑 Auto-renewal stopped: Card •• 1234. The subscription is active until 22.10.2026 — renew it manually in «💳 Subscription».” — the attempts are spent or the card is no longer valid; pay by hand and, if you wish, switch auto-renewal on again.
- “No saved payment method — pay for the subscription with auto-renewal enabled.” — you tapped 🔁 Enable auto-renewal but no card was saved; turn the toggle on at your next payment.
- “🔁 Auto-renewal is off: the subscription ends on time, you can renew manually.” — this is how the screen reminds you that the toggle on the payment step is off.