What a partner cannot see
A partner sees only the numbers: how many users were brought, how many of them pay and how much has been credited to you. The personal data of the users and the internal economics of Sync are closed to a partner — this protects the users you brought.
What is hidden
| Hidden | Explanation |
|---|---|
| Names and contacts of the users | Neither in the bot nor in the web cabinet are the name, the Telegram username or other contacts of the referred people shown |
| Transaction identifiers | The numbers of the users' payments and invoices |
| The share of Sync | A partner sees only their own earning from a payment, not how the remaining amount is distributed |
| Advertising costs and ROI | The economics of promotion is not disclosed |
| Actions on users | A partner cannot do anything with a referred user: write to them through the bot, turn them off, change their subscription or plan |
What is shown instead
In the bot, on the 🤝 Affiliate screen:
- “paying: 37 · referred: 120” — only the counts;
- the balance: "Earned", "Paid out", "Pending", "Available";
- a notification about every earning without the name of the payer: “💰 Affiliate: 712.50 ₽ earned — a user you referred paid for the "…" subscription. Balance and payouts — in the "🤝 Affiliate" section.” (instead of "…" — the name of the plan).
In the web cabinet (if the administrator gave you a login):
- statistics by link for a period: users, trials, first and repeat payments, revenue, your earnings, conversions, ARPU (average revenue per user), active subscriptions;
- the list of payments of referred users is anonymous: date, plan, amount, payment method, your earnings.
More about the screens — in the article Partner cabinet.
Why a user is not counted
Since a partner does not see who exactly is attached to them, a situation where a friend followed the link but is not in the statistics has to be worked out through the attachment rules:
- With a promo code the attachment happens after the first payment. If your friend opened the bot through the link but has not paid for a subscription yet, they do not become a paying user. If they paid without your promo code (did not enter it or entered another one), the payment is not counted for you.
- With a web cabinet link only the first visit counts. If the person had already been in the bot before, a repeat visit through your link will not attach them. A link that you turned off or moved to the archive does not attach anyone either.
- Your own payment does not count. “You cannot apply your own promo code.” — this is what the bot answers to an attempt to enter your own code.
If you need more data
Requests to name who exactly paid or what a user's Telegram is are not fulfilled for a partner. If it looks like a payment of a referred user has not been credited, write to support: state your promo code and the approximate time of the payment — the administrator will run the check without disclosing the user's data.